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TERMS AND CONDITION


1. AGREEING TO THE TERMS AND CONDITIONS


1.1 By registering an account with DCBet and accepting DCBet & Gaming's terms, you will enter into a legally binding agreement which incorporates these general terms and conditions ("General Terms and Conditions") and the rules for each of the products and services that we offer ("Game Rules") and any applicable third party terms and conditions in respect of the use of their software ("Third Party Terms"). The General Terms and Conditions, the Game Rules and the Third Party Terms are together referred to as the "Terms and Conditions".
1.2 You should read, and will be bound by the full Terms and Conditions when using our Services. If you do not wish to accept the following terms and conditions, you must not register or open an account, and you will unable to access the software or products services offered in conjunction therewith.
1.3 The products and services that DCBet offers (via its websites, mobile applications and where applicable) are together referred to as the "Services". Your agreement under these Terms and Conditions is with us for all the Services that you use.
1.4 Please note that the General Terms and Conditions shall prevail in the event of any conflict between the General Terms and Conditions and any of the Game Rules.

2. CHANGES TO THE TERMS AND CONDITIONS


2.1 The Terms and Conditions govern your use of the Services and supersede any and all prior agreements between you and us in respect of the same.
2.2 We may need to change the Terms and Conditions from time to time (including to comply with applicable law or a change in our regulatory requirements). We will publish any changes on our websites. If any change is unacceptable to you, you should stop using our Services and should close your Account. It is your sole responsibility to review the Terms and Conditions and any amendments to them each time you use the Services.

3. REGISTERING AND OPENING AN ACCOUNT


3.1 There are no ordinary set-up charges for opening an account with us. When you open your Account, you will be asked to provide personal information, including (but not limited to) your full name, email address, date of birth and telephone number. You shall ensure that the details provided by you at registration are accurate and kept up to date. You can change some of your details at any time by editing your Account preferences using the facility provided on our websites.
3.2 You must be 18 (eighteen) years of age or older to use the Services. By registering with us, you confirm that you are aged eighteen (18) or older. Underage gambling is a criminal offence.
3.3 You can only register one (1) Account with us, which can then be used on all of the Services. Should we find that you have opened multiple or duplicate accounts, without limiting any other rights or remedies available to us, we will close all but one (1) Account.
3.4 You must provide us with accurate information in relation to your Account. It is your responsibility to inform us of any changes to your personal details which may impact on the use of your Account (e.g. a change of new bank card details). If any of these details change, please notify us using the facility provided on our websites or mobile applications.
3.5 We reserve the right to refuse to open an Account for any reason. We will notify you of our decision as soon as reasonably possible after you have applied to open an Account. Provided that your registration application complied with our Terms and Conditions and no bets or wagers have been placed, we will send you any sum provided on deposit in respect of the failed Account by a method of payment determined by us.
3.6 Any bets or wagers placed via your Account must be for your own benefit and not for the benefit of any third party unless otherwise agreed by us in advance.

4. VERIFICATION


4.1 We reserve the right to ask for proof of age and address from you and may suspend your Account until you provide the requested documents.
4.2 By accepting the Terms and Conditions, you authorize us to conduct any identification, credit or other verification checks that we may require (either for our own purposes or as required by applicable law or a regulatory body), including (but not limited to) checking any or all of the details you provide when registering or changing your Account details (e.g. when you update the payment method linked to your Account). In particular, we may verify that you are 18 (eighteen) years of age or older and that you are resident in the country in which you say you are resident. You agree to provide us with any information we may need in relation to such checks.
4.3 You will not be permitted to withdraw any winnings from your Account until our verification checks have been satisfactorily completed. If we are unable to confirm that your details (including, without limitation, that you are 18 (eighteen) years of age or older), are correct within 72 (seventy two) hours of your Account being opened and money deposited, your Account will be frozen. No further gambling will be permitted until age and identity verification checks have been successfully completed.
4.4 As well as the other checks we may undertake, you may be required to provide proof of identity to assist us with age verification. If requested by us, you will need to send us a copy of your identification card, driver's license or passport for these purposes.
4.5 Whilst these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing a withdrawal should circumstances dictate.

5. USER ID AND PASSWORD


5.1 You may not in any circumstances nominate or allow any person to be an authorised user of your Account. It is your responsibility to ensure that you do not reveal your User ID and Password to anyone else. We shall be entitled to assume that all bets or wagers placed when your User ID and Password have been entered correctly are valid and made by you, whether or not such transactions were authorised by you. We shall not be liable for any claims in the event that you disclose your User ID and Password to anyone else or where your negligence or deliberate act has contributed to such third party access to your Account.
5.2 It is your sole responsibility to maintain the confidentiality of your Account information, User ID and Password. If any third parties are sharing or have access to your devices, you may wish to install any parental control software. You should change your Password on a regular basis via the link on our websites, mobile applications or where applicable. You should notify us of any unauthorized use of your Account as soon as you suspect it or otherwise become aware of it.

6. DEPOSITS


6.1 All amounts paid into your Account must be by using an Online Transfer ,CDM (Cash Deposit Method) or ATM (Automated Teller Machine) service. No cheques payment will be accepted by all means. All deposits may be subject to your bank and/or payment provider’s authorization and we accept no liability where this is not provided.
6.2 When using an online transfer or atm card service, you must make sure that the name on the card or payment service is the same as the name used for your Account. We are entitled to assume that you are using your own funds and we accept no liability where that is not the case.
6.3 All deposits must be in the currencies available on the Services from time to time, which currently is Ringgit Malaysia (MYR) only.
6.4 The minimum deposit is $30 as may be amended from time to time.
6.5 We reserve the right to change the minimum deposit without prior notice. We will publish any change to the minimum deposit amount on our websites. It is your sole responsibility to be updated according to the latest amendments.
6.6 We will never charge you for making a deposit. However, certain banks may charge if they classify the transfer as an "interbank" transaction. Please ask your bank for more details.
6.7 You should only deposit money in your Account for the purposes of using such money on our Services. We shall be entitled to suspend or close your Account if we reasonably believe that you are depositing money without any intention to use such money on our Services. In such circumstances we may also report you to the relevant authorities.

7. WINNINGS


7.1 Subject to these Terms and Conditions, system will credit your Account with your winnings as soon as practicable.
7.2 Winnings will usually be paid without you needing to make a claim. If you believe that you have not received any winnings due to you then you should notify us as soon as possible and provide evidence for your claim. No claim for winnings may be made more than 72 hours after the date on which the relevant event took place.
7.3 If we credit winnings to your Account in error, those funds are not available for use and we will void any transactions involving such funds. We reserve the right to, at any time, withdraw the relevant amount from your Account and/or reverse the transaction.
7.4 We reserve the right to suspend the payment of winnings in the event of the occurrence of an event outside our control (see Section 14 (Events Outside our Control)). We will endeavor to pay you any winnings due to you as soon as the relevant event outside our control has ceased.

8. WITHDRAWALS


8.1 Subject to these Terms and Conditions, balance will remain in your Account unless you submit an online request for an amount up to the outstanding balance to be transferred to the Bank account with which you filled up earlier in your Account.
8.2 At our discretion, requests for withdrawals may be held for approval before being processed.
8.3 The minimum withdrawal is $50 as may be amended from time to time. The maximum aggregate amount you can withdraw in one calendar day is $15,000. Please note that your bank or card provider may also have restrictions.
8.4 We reserve the right to change the minimum and maximum withdrawal levels at our sole discretion. We will publish any changes on our websites in accordance with Section 2.2 (Changes to the Terms and Conditions) above.
8.5 If you do not received any withdrawal in your bank account within 24 hours after the status of withdrawal has been changed to the state of “PROCESSED”, you must contact us either via telephone, live chat or any other communication channel that are provided to look into the matter.

9. USE OF THE SERVICES


9.1 We reserve the right to suspend, modify, remove and/or add a product to the Services in our sole discretion with immediate effect and without notice.
9.2 You must not misuse our websites by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to: our websites; the servers on which our websites are stored; or, any server, computer or database connected to our websites, or mobile applications.
9.3 You agree that you will not use the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
9.4 You agree that you will not use the Services in any way other than for your personal use and for your own benefit. Any bets or wagers placed through your Account that are not for your own benefit (including for the avoidance of doubt placed in connection with any bet management or brokerage service) are forbidden unless agreed by us (in writing) in advance.
9.5 No information which we or third parties provide on our websites and Services or any other platforms is intended to amount to advice or recommendations and is provided for information purposes only. All bets are made at your own risk.
9.6 We do not guarantee which products will be available on our Services. The Services are provided on an 'as available' basis. We cannot promise that the Services will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition.
9.7 We will provide the Services with the reasonable skill and care as described in these Terms and Conditions. We do not make any other promises about how the Services will be provided.

10. PLACING A BET OR WAGER


10.1 You may only place a bet or wager up to the value of the cleared funds in your Account.
10.2 We only accept bets or wagers made online (including via our mobile applications) or where available. Bets and wagers are not accepted in other way, including by email, post or fax, and will not be valid if received in such a way.
10.3 It is your responsibility to ensure that the details of your bet or wager are correct. Once a bet or wager has been confirmed by the system, you may not cancel or change it without.
10.4 Only 50% RNG Games & Slots and 25% of total wagers placed on any games of Pai Gow Poker and Roulette (all variations) will be counted towards the rollover requirement.
10.5 If you encounter any error during the session of betting, you must take a full screenshot as a proof to inform us for further investigation until further action will be taken.
10.6 Please note that customer can be only betting by using Malaysia IP. Other IP out of Malaysia will be banned and DcBet reserve the right to void your winnings.

11. FRMYR AND CHEATING


11.1 We will not tolerate fraudulent activity or cheating. If, we consider that you have used the Services in an unfair manner or have deliberately taken unfair advantage of us, any game on our website (including the exploitation of a fault, loophole or error in our or any third party’s software used in connection with the Services or any game on our website), attempted to defraud us, any other customer or any person in any way, including (but not DcBet limited to) payment fraud, or if we suspect you of fraudulent payment, including use of stolen debit cards, transfer/receipt of funds to other customer accounts (chip dumping), forgery, collusion, cheating and the provision of false registration data or any other fraudulent activity or prohibited transaction (including but not limited to money laundering), we reserve the right to suspend and/or close your Account, withhold any or all winnings.
11.2 You will not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of our Services or the normal play of any of our products. Failure to comply with this rule may lead to your exclusion from our Services without any compensation and to possible criminal and civil investigations. In particular, you will not use or attempt to use any artificial intelligence, automated players (bots) or player assistance software but will play personally via the interfaces provided by us only.
11.3 Collusion between you and any of our other customers, as determined at our sole discretion, by sharing “hole” cards or by any other methods is strictly forbidden. To detect collusion, we use sophisticated software to analyses hands, game play history and suspicious activities. Our system monitors card history, betting patterns, player history and gameplay, including all bets, for all customers, up to and including the last round of betting where applicable. We also look at various other sources of information as part of our anti-collusion checks and you agree to cooperate fully with us in respect of such measures and to investigate any such activity.
11.4 Where we believe that "match-rigging" has taken place, either as a result of the size or volume of bets received, or from other evidence (including where you are suspected of improper activity with any other online gambling site or services), or where the integrity of an individual event is called to question, we reserve the right to withdraw an offer, withhold payment and ultimately to declare bets on that event void.
11.5 If we consider that any of the events referred to in Sections 11.1 to 11.4 above may have occurred or are likely to occur we reserve the right to:
    11.5.1 Close or suspend your Account; and/or
    11.5.2 Withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including without limitation any winnings or bonus amounts).
11.6 If we close or suspend your Account for any of the reasons referred to above in this Section 11, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us (together “Claim”) arising as a result of or in connection with your fraud, dishonesty or criminal act and you agree to fully compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) in respect of such Claims.

12. FREEZING YOUR ACCOUNT


12.1 In certain circumstances, we may need to void any transactions and freeze the monies in your Account so that such funds will be temporarily unavailable for you to play with. We will do so where we have reason to believe that:
    12.1.1 Your Account may be being used for fraudulent purposes or cheating (including a breach of Section 11 (Fraud and Cheating)), for the purposes of money laundering or in such a way as to jeopardize the integrity of the sports or events on which we offer betting markets;
    12.1.2 There is a technical fault or error (including but not limited to a defect in the operation of the random number generator) in our or any third party’s software used in connection with the Services or any game on our websites (“Malfunction”);
    12.1.3 You have opened or are using multiple Accounts or a duplicate Account;
    12.1.4 You are under 18 (eighteen) years old;
    12.1.5 Bets or wagers placed via your Account are not for your own benefit (including in connection with a bet management or brokerage service) and this has not been agreed by us in advance;
    12.1.6 You have provided incorrect details to us; or
12.2 Until our investigations are completed and until we are satisfied that the cause of our concerns no longer exists we may continue to freeze the Account or opt to close it in accordance with Section 13 (Closing your Account).
12.3 Where we void any transactions and/or freeze your Account, all stakes or bets made will be void and any winnings accrued at such time shall be forfeited by you.

13. CLOSING YOUR ACCOUNT


13.1 You have the right to close your Account at any time. You should make a request to close your Account by telephone or in writing via email, live chat or any other communication channel provided. We will respond within a reasonable time. You remain responsible for activities using your Account until it is closed.
13.2 We reserve the right, in our absolute discretion, to close your Account and/or withhold your Account balance and/or recover from your Account the amount of any affected pay-outs, bonuses and winnings by giving you notice in writing (to the email address on your Account) and/or implement a permanent ban from our Services. This includes but is not limited to the following reasons:
13.2 We reserve the right, in our absolute discretion, to close your Account and/or withhold your Account balance and/or recover from your Account the amount of any affected pay-outs, bonuses and winnings by giving you notice in writing (to the email address on your Account) and/or implement a permanent ban from our Services. This includes but is not limited to the following reasons:
    13.2.1 we, acting in good faith, have reason to believe that you are in breach of an important provision of these Terms and Conditions including but not limited to Section 3 (Registering and opening an account) in respect of underage gambling and the use of our Services in contravention of the laws of the country in which you are located and Section 11 (Fraud and Cheating);
    13.2.2 We become aware that you have used or attempted to use the Services for the purposes of fraud, collusion or unlawful or improper activity;
    13.2.3 You fail to provide us with accurate information in relation to your Account;
    13.2.4 We, acting in good faith, have reason to believe that you have opened or are using multiple Accounts or a duplicate Account;
    13.2.5 You misuse our websites.
13.3 Upon termination of these Terms and Conditions any outstanding bets or wagers will be void.
13.4 You agree to compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising where we close your Account in accordance with Section 13.2 above.

14. EVENTS OUTSIDE OUR CONTROL


14.1 We are not responsible for any events beyond our reasonable control. Such events might include network failures, malfunctions to our systems, war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation or direction.
14.2 We may also suspend or cancel the Services or any part of the Services if, despite making reasonable efforts to do so, we are not able to provide that part of the Service to you as a result of events beyond our reasonable control.

15. PROMOTIONS AND OFFERS


15.1 From time to time we offer promotions and offers to new and existing customers. These promotions and offers will have their own terms and conditions as stated on the website.
15.2 Please note that the terms and conditions for a promotion or offer shall prevail in the event of any conflict between the General Terms and Conditions and the terms and conditions for a promotion or offer.
15.3 All promotions and offers are limited to one per person with only an account.
15.4 We reserve the right to amend the terms and conditions of or withdraw any promotion or offer at any time at our sole discretion.

16. MISCELLANEOUS


16.1 If we need to notify you under these Terms and Conditions, we will do so by email to the email address registered to your Account.
16.2 These Terms and Conditions are personal to you. You may not transfer your rights or obligations under these Terms and Conditions to anyone else.
16.3 If you breach these Terms and Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.
16.4 These Terms and Conditions are only available in the English language. If this terms and conditions are translated into any other languages, the English version will prevail.

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